Role OverviewOur client is hiring full-time virtual Care Navigators to support a growing population of medically complex patients with cardiac conditions. This is a non-clinical role focused on telephonic patient outreach, care plan support, CMS-compliant documentation, and coordination across the care team.
What You Will Do
Conduct structured telephonic outreach to CHF and complex cardiac patients, complete initial assessments and follow-ups, support Transitional Care Management follow-up, provide patient education, and monitor for signs of worsening conditions or care gaps.
Why It Might Be a Fit
The ideal candidate is an active Medical Assistant (MA) certification or equivalent clinical credential holder with a minimum of 2 years of experience in care coordination, case management, or ambulatory care.
Requirements
- Active Medical Assistant (MA) certification or equivalent clinical credential (CNA, EMT, CHW with relevant experience)
- Minimum 2 years of experience in care coordination, case management, or ambulatory care
- Familiarity with CMS PCM, CCM, and/or TCM program requirements and documentation standards
- Technologically proficient with care coordination software and/or EHRs
- AI fluency — actively uses AI tools to work faster and more efficiently.
- Must be based in and authorized to work in the United States — time zone compatibility required (US business hours, CST/PST overlap)
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