Role OverviewOur client is hiring full-time virtual Care Navigators to support a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF). This is a non-clinical role focused on telephonic patient outreach, care plan support, CMS-compliant documentation, and coordination across the care team.
What You Will Do
Conduct structured telephonic outreach to CHF and complex cardiac patients, maintain an assigned patient caseload, complete initial assessments and follow-ups, support Transitional Care Management (TCM) follow-up, provide patient education, and monitor for signs of worsening conditions or care gaps.
Why It Might Be a Fit
The ideal candidate will have experience in care coordination, case management, or ambulatory care, be technologically proficient with care coordination software and/or EHRs, and have exceptional written and verbal communication skills in English.
Requirements
- Active Medical Assistant (MA) certification or equivalent clinical credential
- Minimum 2 years of experience in care coordination, case management, or ambulatory care
- Familiarity with CMS PCM, CCM, and/or TCM program requirements and documentation standards
- Technologically proficient with care coordination software and/or EHRs
- AI fluency
- Must be based in and authorized to work in the United States — time zone compatibility required
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