Role OverviewOur client is hiring full-time virtual Care Navigators to support a growing population of medically complex patients with cardiac conditions. This is a non-clinical role focused on telephonic patient outreach, care plan support, and coordination across the care team.
What You Will Do
Conduct structured telephonic outreach to CHF and complex cardiac patients, complete initial assessments and follow-ups, and provide patient education on CHF self-management.
Why It Might Be a Fit
The Care Navigator plays a critical part in reducing avoidable hospitalizations and supporting patient self-management over the long term.
Requirements
- Active Medical Assistant (MA) certification or equivalent clinical credential
- Minimum 2 years of experience in care coordination, case management, or ambulatory care
- Familiarity with CMS PCM, CCM, and/or TCM program requirements and documentation standards
- Technologically proficient with care coordination software and/or EHRs
- AI fluency — actively uses AI tools to work faster and more efficiently
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