Role OverviewThis is a non-clinical role focused on telephonic patient outreach, care plan support, CMS-compliant documentation, and coordination across the care team.
What You Will Do
Conduct structured telephonic outreach to CHF and complex cardiac patients, maintain an assigned patient caseload, and provide patient education on CHF self-management.
Why It Might Be a Fit
The Care Navigator works under the supervision of RN Care Managers, escalating all clinical concerns appropriately.
Requirements
- Active Medical Assistant (MA) certification or equivalent clinical credential
- Minimum 2 years of experience in care coordination, case management, or ambulatory care
- Familiarity with CMS PCM, CCM, and/or TCM program requirements and documentation standards
- Technologically proficient with care coordination software and/or EHRs
- AI fluency — actively uses AI tools to work faster and more efficiently.
- Must be based in and authorized to work in the United States — time zone compatibility required (US business hours, CST/PST overlap)
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