Role OverviewSeeking a chat support specialist to provide real-time assistance via live chat and messaging, addressing inquiries and troubleshooting issues through written communication.
What You Will Do
Respond to customer inquiries promptly, troubleshoot technical issues and process orders, manage 3–5 concurrent chat sessions while maintaining quality, document interactions and follow up on unresolved issues.
Why It Might Be a Fit
Ideal for quick typists with strong problem-solving skills, stay informed about company products and services.
Requirements
- High school diploma or equivalent
- 1+ years of customer service experience
- Typing speed of 50+ WPM
- Strong written communication skills
- Experience with CRM or live chat software
Benefits
- Competitive hourly rate
- Shift differentials
- Bonuses
- Health insurance
- Paid time off
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