Role OverviewWe are seeking an experienced Community Manager to manage conversations across online platforms, respond to questions and complaints, resolve conflicts professionally, and maintain an active, positive, and well-managed member experience.
What You Will Do
Key responsibilities include community support and moderation, conflict de-escalation and engagement, platform management and feedback, and cross-functional communication.
Why It Might Be a Fit
The ideal candidate will have proven experience in customer support and online community moderation, strong conflict-management and de-escalation skills, excellent written and verbal communication, and strong interpersonal judgement and problem-solving ability.
Requirements
- Proven experience in customer support and online community moderation
- Experience with Discord, Reddit, or comparable platforms
- Strong conflict-management and de-escalation skills
- Excellent written and verbal communication
- Strong interpersonal judgement and problem-solving ability
- Comfortable handling sensitive or difficult user interactions
- Strong time-management and multitasking skills
- Proactive, self-directed, and adaptable working style
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