Remote Hands Data Center Technician

As a Remote Hands Technician, you will provide on-site technical support services within the data center environment for customers, remote engineering teams, and internal stakeholders. This role is responsible for hardware installations, rack and stack activities, cabling, troubleshooting equipment, break-fix support, asset management, and executing technical tasks under the direction of remote operations teams.

What You Will Do

Perform Remote Hands services, including equipment rack and stack, cable installation, troubleshooting, and testing of copper and fiber optic circuits. Assist customers with hardware and software issues, perform cabinet/cage audits, and maintain accurate documentation.

Why It Might Be a Fit

We are seeking a dynamic and experienced Remote Hands Technician to join our team and drive our relationships with hyperscale clients to new heights. The ideal candidate will have a strong troubleshooting and problem-solving skills, ability to work independently, and strong verbal and written communication skills.

Requirements

• High school diploma or equivalent required; technical certification or vocational training preferred.
• 2+ years of experience in Telecommunications or IT related field, supporting data center, mission-critical, or colocation environments.
• Working knowledge of data center operations, hardware installation, asset management, and infrastructure support.
• Experience installing, maintaining, and troubleshooting server, storage, and networking equipment from multiple vendors.
• Understanding of structured cabling systems, including copper and fiber optic installations, patching, testing, and cable management best practices.
• Experience using ticketing systems, asset management platforms, and operational documentation tools.
• Ability to interpret and execute operational procedures, maintenance tasks, and project plans.
• Strong troubleshooting and problem-solving skills with the ability to respond effectively during high-priority incidents.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.

Benefits

• 8 company-paid holidays
• 2 floating holidays
• PTO
• Comprehensive Benefits Package
• Employee Assistance Program
• 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%
• HSA
• Mental health resources
• Gym discounts
• Discounted group programs, such as legal services, home & auto insurance, pet insurance, and ID theft protection