Role OverviewWe are seeking a diligent and technically skilled IT Support professional to join our team. This is a remote role, with both full-time and part-time positions available. The successful candidate will provide essential first-line technical support to our dedicated team of researchers and staff, ensuring our IT systems run smoothly and efficiently.
What You Will Do
Provide timely and effective first-line technical support to all staff via email, telephone, and remote-support tools. Diagnose and resolve hardware, software, and networking issues for both Windows and macOS systems.
Why It Might Be a Fit
You will be the first point of contact for all IT-related queries, playing a vital part in maintaining our operational effectiveness. Experience with remote desktop applications and helpdesk software is highly desirable.
Requirements
- Proven experience in an IT helpdesk, technical support, or a similar role.
- Strong working knowledge of Windows and macOS operating systems.
- Proficiency in supporting the Microsoft 365 suite (including Teams, SharePoint, and Outlook).
- Excellent problem-solving and analytical skills with a logical approach to troubleshooting.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- A self-motivated and organised individual, capable of working independently in a remote environment.
Benefits
- Competitive hourly rate of $25 - $35 USD per hour
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