Remote Student Support

HireLATAM
Cambridge, MA
Category Customer Service
Job Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. The Client is a prestigious, California-based higher education institution dedicated to graduate-level learning.

Requirements

  • Strong, proven track record handling complex, high-stakes customer service or account management cases.
  • Fluent written and verbal English communication skills; must be comfortable conducting video calls and drafting professional institutional correspondence.
  • Prior exposure to or familiarity with Salesforce or equivalent advanced CRM and case management systems.
  • High organizational capability, strong research skills, and a natural instinct for problem-solving under minimal supervision.

Benefits

  • Paid Time Off: 8 paid days off (64 hours) per year, prorated during the first year.
  • Institutional Breaks: The university closes for scheduled breaks in the Fall (Thanksgiving Week) and Winter (Christmas and New Year's weeks), offering predictable seasonal pauses.
  • Observed Holidays: 8 recognized university holidays.
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