Remote Student Support Specialist

The Remote Student Support Specialist will work with a prestigious California-based higher education institution to guide graduate-level students through their academic journeys. The role requires a specialist capable of handling complex, high-stakes student success cases with deep empathy and structural precision.

What You Will Do

The successful candidate will manage ongoing workflows, review institutional compliance adherence, and act as a critical advisory touchpoint across video, phone, and email channels. Key responsibilities include conducting high-touch video, phone, and email engagement, managing complex customer service cases, and reviewing student adherence to institutional eligibility and continuation requirements.

Why It Might Be a Fit

The ideal candidate will have a strong, proven track record handling complex, high-stakes customer service or account management cases, with fluent written and verbal English communication skills. They will also have prior exposure to or familiarity with Salesforce or equivalent advanced CRM and case management systems.

Requirements

• Experience: Strong, proven track record handling complex, high-stakes customer service or account management cases.
• Language: Fluent written and verbal English communication skills.
• Tech Stack: Prior exposure to or familiarity with Salesforce or equivalent advanced CRM and case management systems.
• Attributes: High organizational capability, strong research skills, and a natural instinct for problem-solving under minimal supervision.

Benefits

• Paid Time Off: 8 paid days off (64 hours) per year, prorated during the first year.
• Institutional Breaks: The university closes for scheduled breaks in the Fall (Thanksgiving Week) and Winter (Christmas and New Year's weeks).
• Observed Holidays: 8 recognized university holidays.
• Payroll Infrastructure: Stable monthly USD compensation disbursed via the Rippling payroll platform.
• Onboarding Support: A comprehensive, structured four-week training period to ensure thorough system and compliance fluency.