Renewal Success Specialist (Customer Success Manager)

Requirements

• Previous experience, 3+ years in Customer Success within a B2B SaaS organization
• Experience managing a large customer portfolio while collaborating with multiple internal teams
• Strong work ethic, customer-first mindset, and willingness to go the extra mile
• Technical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen (i.e. an understanding for revenue and growth drivers for organizations)
• Highly organized with strong time management skills: you can effectively prioritize and support a high volume of customers
• Collaboration mindset, both internally and externally
• Curiosity & motivation to learn: you’re eager to understand our product inside and out so you can effectively communicate its value
• Problem-solving mentality: you approach challenges with a positive attitude and thrive in fast-moving, ambiguous environments

Benefits

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
• Flexible time off, paid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)
• Equity, benefits and other forms of compensation