Renewals Specialist Lead

The Renewal Specialist Leader oversees the renewal lifecycle of IT service contracts, ensuring accuracy, timeliness, customer satisfaction, and measurable business impact. This role leads a team of renewal specialists while developing the strategy, operating model, and execution discipline required to grow and protect the renewal business.

What You Will Do

Lead, coach, and support a team of Cisco Renewals Specialists, fostering a high-performance culture focused on customer experience, operational excellence, and alignment with Computacenter’s Winning Together values. Oversee and manage the lifecycle of Cisco service contract renewals, ensuring timely tracking, prioritization, and execution across the team.

Why It Might Be a Fit

This role is ideal for a self-motivated, strategic leader with strong change management skills, a deep understanding of IT services and customer retention, and the ability to lead a high-performing team through continuous improvement.

Requirements

• Legally eligible to work in the United States
• 5+ years of experience in contract renewals, account management, customer success, or IT services, with at least one year in a team lead role and demonstrated experience developing strategy, leading change, improving processes, or optimizing customer engagement models.
• Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
• Good knowledge and experience of SAP, MS Office and MS Teams
• Excellent attention to detail
• Good knowledge of the IT industry and an understanding of IT technologies and products
• Excellent written and verbal communication skills
• Comfortable communicating with colleagues in different countries where English is not the first spoken language
• Good self-organization and time management skills
• Ability to prioritize and handle multiple requests simultaneously
• Can build trust, be assertive when required and shows initiative and enthusiasm
• Resilience, and able to deal with stressful situations
• Commercially astute
• Strong strategic thinking and business planning skills, with the ability to translate renewal data, customer insights, risk indicators, and vendor program changes into actionable priorities and measurable business improvements.

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind