Rent Recovery Manager

The Rent Recovery Manager is responsible for leading and optimizing the rent recovery function by overseeing a team of Rent Recovery Specialists while also directly managing a portfolio of delinquent accounts.

What You Will Do

Supervises, coaches, and develops Rent Recovery Specialists to ensure strong individual and team performance and a results-driven, accountable team environment. Monitors daily workflow, call activity, and team portfolio management to ensure productivity standards, timely follow-up, and recovery goals are consistently met.

Why It Might Be a Fit

Requires a balance of team leadership, strategic oversight, and hands-on collections activity. Provides critical reporting and insights to leadership, including delinquency trends, late fee performance, and overall financial recovery metrics.

Requirements

• High School Diploma or GED
• 1-3 years of leadership, coaching, or supervisory experience in collections, customer service, revenue recovery, or property management
• 1-3 years of experience handling delinquent accounts, payment arrangements, settlements, escalations, and account resolution
• 1-3 years of experience preparing and analyzing collections, delinquency, or performance reporting to support operational decision-making
• 1-3 years of experience in Military Housing or Property Management
• 1-3 years of experience with Yardi or other property management systems

Benefits

• paid time off
• medical
• dental
• life and disability insurance
• HSA/FSA accounts
• retirement
• rewards programs