Representative, Administration Center

American Airlines
Philadelphia, PA
Category Customer Service
Job Description
Join American Airlines as a Representative, Administration Center and embark on a world of possibilities. Provide administrative support to the Workforce Administration Team and its leadership group, collaborating with a cohesive group in a busy office setting. Enjoy travel perks, health benefits, wellness programs, and more.

Requirements

  • Prepare and maintain various department reports, including weekly headcount reports and daily manning.
  • Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
  • Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
  • Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
  • Provide excellent service to internal customers; including phone, email, and walk-in inquiries.
  • Greet and direct team members and external visitors.
  • Maintain office supply inventory and initiate department supply orders when necessary.
  • Submit transactions for computer and system accesses.
  • Sort, track and file data and correspondence.
  • Process time-sensitive requests.
  • Communicate with high levels of leadership to address operational inquiries.

Benefits

  • Travel Perks
  • Health Benefits
  • Wellness Programs
  • 401(k) Program
  • Employee Assistance Program
  • Pet Insurance
  • Discounts on Hotels, Cars, Cruises, and more
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