Role OverviewThe Label/Packaging Customer Service Specialist serves as the primary point of contact for customers, engaging daily through email and phone to ensure exceptional customer satisfaction.
What You Will Do
Accurately enter and maintain order data, review and confirm order specifications, coordinate artwork communication, monitor order progress, and provide exceptional customer service.
Why It Might Be a Fit
Experience in a customer service focused role within a manufacturing environment, strong time management and organizational skills, high attention to detail, and a proactive client service mindset.
Requirements
- Experience in a customer service focused role within a manufacturing environment
- Strong time management and organizational skills
- High attention to detail
- Proactive client service mindset
- Ability to collaborate effectively with team members
- High proficiency in Microsoft Office and ERP or CRM applications
- Excellent interpersonal and communication skills
Benefits
- Competitive pay + Bonus
- Comprehensive benefits package, including medical, dental, vision, life insurance, short/long-term disability, 401(k) Retirement Plan and Tuition Assistance
- Paid Time Off (PTO) and company holidays
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