Representative I, Treasury Services Support, South Bend, IN

Requirements

• Monitors ACH processes and contacts customers when action needs to be taken on unauthorized ACH returns as well as repetitive ACH returns that receive no action from customer.
• Pulls ACH Credit/Risk Limit Comparison Report and ensures all items are in balance and follows procedures to make any corrections needed.
• Answers customer questions in regards to Treasury Services products and services.
• Responsible for product set up through data entry and various communications to supporting operations departments.
• Provides support to Merchant Credit Card Services department.
• Provides customer support to Remote Deposit customers.
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and comply with the requirements.

Benefits

• Paid time off
• Health insurance
• Retirement plan
• Life insurance