Role OverviewThe Representative Success Manager – Burner Systems leads the Applications/Inside Sales and Aftermarket Parts teams, providing responsive technical and commercial support to representatives and distributors. The role oversees RFQs, technical proposals, order entry, parts requests and case management, and steps in directly when needed to maintain timely, accurate service.
What You Will Do
The manager advocates for representatives internally and works with Sales, Engineering, Pricing, Manufacturing and Supply Chain to resolve issues and coordinate solutions through the appropriate approval processes. This includes recommending feasible technical solutions for Engineering approval and pricing adjustments for internal review.
Why It Might Be a Fit
Success is measured by representative satisfaction, parts growth, quote turnaround, order accuracy, case resolution and cross-training coverage. The role also leads execution of commodity boiler parts growth across representative channels, develops staff and sales tools, and improves processes, offerings and lead times.
Requirements
- Bachelor’s degree in business, engineering or a related field, plus 7+ years of applicable experience. 10+ years of experience may be considered in place of a degree.
- 2+ years supervising direct reports.
- Experience in channel or distributor management.
- Experience in technical or applications support.
Benefits
- Competitive salary
- Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary supplemental benefits (Critical Illness, Hospital Indemnity, Personal Accident Injury), FSA, HSA, life insurance, short term and long-term disability
- Cash matching 401(k) plan
- Employee assistance program (EAP)
- Pet insurance
- Employee discount program
- Tuition assistance
- Paid time off and 11 paid holidays
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