Reservation Agent-Remote-$16.50/hr + incentive

Requirements

• Represent Wild Dunes Resort as a Remote Reservations Sales Associate
• Make guest reservations for all leisure and group accommodations
• Follow up on all leads by making 8 Outbound calls per day
• Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments
• Promote an understanding of revenue optimization concepts, ideas, and practices implemented by the Director of Revenue & Director of Reservations
• Utilize training of Springer-Miller System to successfully and independently complete reservations in a timely manner
• Complete Navis University and utilize Navis Sales training techniques to provide the best call quality possible to ensure the maximization of revenue and guest service
• Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience
• Responsible for striving to achieve monthly ADR, conversion, and revenue goals
• Maintains a strong familiarity of Wild Dunes Resort and the Charleston area
• Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures
• Responsible for tracking non-convertible transient calls and reservation denials
• Performs assigned duties on the daily reservations task list
• Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction
• Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision