Reservation Sales & Ticket Representative II - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance
San Diego, CA
Category Customer Service
Job Description
We are excited that you are continuing to grow your career with San Diego Zoo Wildlife Alliance and recognize that our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

Requirements

  • Responds to and resolves escalated member and guest concerns, handling highly complex situations using established policy and procedures to ensure a positive guest experience.
  • Supports sales call center operation by taking member and guest calls selling SDZWA products and provide other departmental support as required.
  • Maintains reservation and membership records accurately using established software to communicate and resolve customer service concerns.
  • Assists with Reservation Sales Representative development.

Benefits

  • Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
  • Companion Passes
  • Complimentary Tickets
  • Free Parking at the San Diego Zoo & San Diego Zoo Safari Park
  • Local and In-House Discounts
  • Employee Assistance Program
  • Wellness Program
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