Reservations Agent

Relais & Châteaux
Louisville, KY
Category Customer Service
Job Description
Park Hotel Kenmare is seeking a polished, service-driven, and detail-oriented Reservations Agent to join our luxury hospitality team. As the first point of contact for many of our guests, the Reservations Agent plays a vital role in delivering the exceptional standards of service synonymous with Park Hotel Kenmare, Relais & Châteaux, and Michelin Key distinction.

Requirements

  • Previous experience in reservations, front office, or guest relations within a luxury hotel environment.
  • Excellent written and verbal communication skills.
  • A warm, professional, and guest-focused approach.
  • Strong attention to detail and organisational skills.
  • The ability to multitask and work effectively in a fast-paced environment.
  • Confidence using hotel property management systems and reservation platforms.
  • A strong understanding of luxury hospitality and personalised service.
  • Flexibility to work shifts, weekends, and holidays as required.

Benefits

  • Competitive & generous rate of pay.
  • Discounted rates on rooms at Park Hotel Kenmare and other Relais & Chateaux properties.
  • 50% off Food and Beverages/ 30% off spa treatments & 20% off spa products.
  • Free use of spa/ gym facilities.
  • Excellent Training and Personal development.
  • Complimentary healthy meals whilst on duty.
  • Complimentary on-site parking.
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