Role OverviewThe Reservations Agent is responsible for answering incoming calls to the hotel, handling a high volume of calls, and providing guests with hotel facility information. They work closely with the Group Sales & Event Managers and the Director of Revenue to assist with group rooming lists, reservations, and pre-arrival tasks.
What You Will Do
The main day-to-day responsibilities include answering incoming calls, handling guest room reservation requests, providing hotel facility information, and working with the Group Sales & Event Managers and the Director of Revenue.
Why It Might Be a Fit
The ideal candidate will have good typing skills, a pleasant attitude, exceptional customer service skills, and excellent phone demeanor. They should have a genuine passion for luxury hospitality and personalized service, and be able to work in a fast-paced environment.
Requirements
- Prior Front Office experience preferred
- Prior experience working with Opera preferred
- Exceptional communication etiquette and interpersonal skills
- Refined verbal communication skills
- A genuine passion for luxury hospitality and personalized service
- Ability to sit for long periods of time
- Must be able to work a flexible schedule, including evenings, weekends and holidays
- Proficient in basic computer skills
- Previous customer service experience required
]]>