Role OverviewWe're looking for a detail-oriented, service-driven reservations professional who will support owners and guests through accurate, efficient, and high-quality reservation management across multiple systems and channels.
What You Will Do
Manage reservation workflows, process new bookings, exchanges, modifications, and cancellations, and support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes.
Why It Might Be a Fit
If you thrive in fast-paced environments and excel at solving customer needs with warmth and precision, this is your opportunity to support our frontline commitment to excellence.
Requirements
- 1+ year of experience in reservations, hospitality, customer service, travel, or related fields
- Strong communication, service mindset, and problem-solving abilities
- Ability to manage high call volume while maintaining accuracy and professionalism
- Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems (preferred)
- Bilingual English/Spanish strongly preferred
- High school diploma preferred
- Ability to multitask, learn quickly, and thrive in a fast-paced, evolving environment
Benefits
- Autonomy and Ownership
- Culture of Growth
- Build the Future
- Impact That Matters
- Innovation at Scale
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