Reservations Agent

Four Seasons Hotels and Resorts
Miami, FL
Category Hospitality
Job Description
Four Seasons is a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. We are a luxury hotel company that creates amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

Requirements

  • Capture sales from in-coming reservations calls and coordinate details of each reservation.
  • Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head.
  • Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
  • Handle guest complaints in accordance with Four Seasons policy.
  • Process WRO, Trust, Internal Reservations, and FIT reservations
  • Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
  • Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
  • Monitor Front Desk reservations made night prior, address any reoccurring issues
  • Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
  • Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
  • Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
  • Respond according to the crisis management plan to any resort emergency or safety situation.
  • Comply with Four Seasons’ Work Rules and Standards of Conduct.
  • Work harmoniously and professionally with co-workers and supervisors.

Benefits

  • Competitive Salary & Wages
  • Medical, Dental and Vision insurance
  • 401(k) Retirement Plan
  • Paid Time Off and Holiday Pay
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
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