Role OverviewA Reservations Coordinator is responsible for handling guest room reservation requests, providing hotel facility information, and answering questions. They must have good typing skills, a pleasant attitude, and excellent phone demeanor. The role requires knowledge of Hyatt, Forbes 5 Star, and AAA 5 Diamond Luxury Standards and Service Expectations.
What You Will Do
Answer incoming calls, handle guest mail and faxes, take messages for guests, block rooms, enter group rooming lists, post prepayments, bill no-show reservations, and perform other duties as assigned.
Why It Might Be a Fit
This role requires excellent mathematical, written, spoken, technical, and computer skills. The ideal candidate has 1+ years of experience in customer interactions within hotels and/or food & beverage, and a desire to build a career in hospitality.
Requirements
- 1+ years of experience in customer interactions within Hotels and/or Food & Beverage
- Excellent mathematical, written, spoken, technical, and computer skills
- Desire for building a career in hospitality
- Ability to work with minimal supervision
- Maintain confidentiality of information and pertinent data
- Prioritize and engage in multiple tasks simultaneously
- Computer literate in Microsoft Window applications
Benefits
- Complimentary Employee Meal and Parking
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Medical, Dental, and Vision Insurance
- Life Insurance
- Flexible Spending Account
- Paid holidays, vacation and sick leave
- 401K with Matching
- Employee Stock Purchase Plan
- Educational Reimbursement
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