Role OverviewA Reservations Coordinator is responsible for handling guest room reservation requests, providing hotel facility information, and answering questions. They must have good typing skills, a pleasant attitude, and excellent phone demeanor. The role requires knowledge of Hyatt, Forbes 5 Star, and AAA 5 Diamond Luxury Standards and Service Expectations.
What You Will Do
Some of the responsibilities include answering incoming calls, handling guest mail and faxes, taking messages for guests, and corresponding with guests in a professional manner. The individual must also be able to prioritize, organize, and follow up on tasks, and work well under pressure in a fast-paced environment.
Why It Might Be a Fit
This role is a great fit for individuals who enjoy building a career in hospitality, have excellent mathematical, written, spoken, technical, and computer skills, and are able to work with minimal supervision. The role offers a competitive benefit package, including complimentary employee meal and parking, hotel nights, and discounts at Hyatt properties.
Requirements
- 1+ years of experience in customer interactions within Hotels and/or Food & Beverage
- Excellent mathematical, written, spoken, technical, and computer skills
- Desire for building a career in hospitality preferred
- Ability to work with minimal supervision
- Maintain confidentiality of information and pertinent data
- Prioritize and engage in multiple tasks simultaneously
- Computer literate in Microsoft Window applications required
Benefits
- Complimentary Employee Meal and Parking
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Medical, Dental, and Vision Insurance
- Life Insurance
- Flexible Spending Account
- Paid holidays, vacation and sick leave
- 401K with Matching
- Employee Stock Purchase Plan
- Educational Reimbursement
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