Role OverviewA Reservations Coordinator is responsible for handling guest room reservation requests, providing hotel facility information, and answering questions. They will also be responsible for blocking rooms, entering group rooming lists, posting prepayments, and billing no-show reservations.
What You Will Do
Answer incoming calls, handle guest mail and faxes, take messages for guests, and correspond with guests in a professional manner.
Why It Might Be a Fit
This role requires excellent phone demeanor, good typing skills, and a pleasant attitude. The ideal candidate will have experience in customer interactions within hotels and/or food and beverage, and a desire to build a career in hospitality.
Requirements
- 1+ years of experience in customer interactions within Hotels and/or Food & Beverage
- Excellent mathematical, written, spoken, technical and computer skills
- Ability to work with minimal supervision
- Maintain confidentiality of information and pertinent data
- Prioritize and engage in multiple tasks simultaneously
- Computer literate in Microsoft Window applications
Benefits
- Complimentary Employee Meal and Parking
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Medical, Dental, and Vision Insurance
- Life Insurance
- Flexible Spending Account
- Paid holidays, vacation and sick leave
- 401K with Matching
- Employee Stock Purchase Plan
- Educational Reimbursement
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