Role OverviewA Reservations Coordinator is responsible for handling guest room reservations, providing hotel facility information, and answering questions. They must have good typing skills, a pleasant attitude, and excellent phone demeanor. The role requires knowledge of Hyatt standards and service expectations, as well as experience with hotel systems such as Opera, Reserve, and Micros.
What You Will Do
Some of the responsibilities include answering incoming calls, handling guest mail and faxes, taking messages, blocking rooms, entering group rooming lists, posting prepayments, billing no-show reservations, and other duties as assigned.
Why It Might Be a Fit
This individual must be able to perform job functions with attention to detail, speed, and accuracy, prioritize and organize tasks, and remain calm and courteous at all times. They must also be able to work well under pressure in a fast-paced environment and work cohesively as part of a team.
Requirements
- 1+ years of experience in customer interactions within Hotels and/or Food & Beverage
- Excellent mathematical, written, spoken, technical, and computer skills
- Desire for building a career in hospitality preferred
- Ability to work with minimal supervision; maintain confidentiality of information and pertinent data
- Prioritize and engage in multiple tasks simultaneously
- Computer literate in Microsoft Window applications required
- Highly responsible & reliable, experience creating trust and handling high expectations with guests
- Ability to work well under pressure in a fast-paced environment, and work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Benefits
- Complimentary Employee Meal and Parking
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Medical, Dental, and Vision Insurance
- Life Insurance
- Flexible Spending Account
- Paid holidays, vacation, and sick leave
- 401K with Matching
- Employee Stock Purchase Plan
- Educational Reimbursement
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