Role OverviewA Reservations Coordinator is responsible for reservations duties, including handling guest room reservation requests, providing hotel facility information, and answering questions. They must also be able to answer incoming calls, handle guest mail and faxes, and take messages for guests.
What You Will Do
Responsibilities include answering incoming calls, handling guest mail and faxes, taking messages for guests, and performing various administrative tasks such as blocking rooms, entering group rooming lists, and posting prepayments.
Why It Might Be a Fit
This individual must have good typing skills, a pleasant attitude, and excellent phone demeanor. They should also be able to correspond with guests in a professional manner before, during, and after their stay.
Requirements
- 1+ years of experience in customer interactions within Hotels and/or Food & Beverage
- Excellent mathematical, written, spoken, technical and computer skills
- Desire for building a career in hospitality preferred
- Ability to work with minimal supervision
- Maintain confidentiality of information and pertinent data
- Prioritize and engage in multiple tasks simultaneously
- Computer literate in Microsoft Window applications required
Benefits
- Complimentary Employee Meal and Parking
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Medical, Dental, and Vision Insurance
- Life Insurance
- Flexible Spending Account
- Paid holidays, vacation and sick leave
- 401K with Matching
- Employee Stock Purchase Plan
- Educational Reimbursement
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