Reservations Manager

Wequassett
Any Location, MA
Category Hospitality
Job Description
The Reservations Manager is responsible for managing all aspects of the reservations process, including individual bookings, group blocks, inventory management, and systems oversight. The ideal candidate has leadership experience, deep familiarity with Opera (PMS), and the ability to cultivate a seamless and personalized reservations experience that supports the resort’s operational and revenue goals.

Requirements

  • Bachelor’s degree in Hospitality Management or related field preferred
  • 3–5 years of reservations or front office experience, ideally in a luxury or Forbes-rated property
  • Prior Opera PMS experience required
  • Strong understanding of revenue management, distribution channels, and hotel inventory strategies
  • Exceptional organizational skills, attention to detail, and ability to manage multiple priorities
  • Strong written and verbal communication skills
  • Ability to lead with poise, professionalism, and a guest-first mindset
  • Proficiency in Microsoft Office and familiarity with CRM, call center software, and digital booking tools
  • Ability to work flexible hours including weekends or holidays during peak periods

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
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