Role OverviewJoin Crescent Hotels & Resorts as a Reservations/PBX Agent, where you will manage reservations, respond to inquiries, and maintain hotel profitability. You will work with various departments to ensure excellent customer service and guest satisfaction.
What You Will Do
Manage reservations, respond to inquiries via phone, email, and booking platforms, and maintain hotel profitability. You will also load and maintain rates, packages, and tracking codes in the Property Management system.
Why It Might Be a Fit
You will be a good fit if you have prior experience as a Reservation Agent, excellent customer service skills, and the ability to work well under pressure. You will thrive in a fast-paced environment with multiple priorities and deadlines.
Requirements
- Prior experience as a Reservation Agent in a hotel or high-volume industry
- Excellent customer service skills
- Ability to work well under pressure and manage multiple priorities
- Excellent computer skills
- Team spirit
Benefits
- Highly competitive wages
- Exceptional benefit plan for eligible associates and family members
- 401K matching program for eligible associates
- Flexible scheduling
- Discounts with Crescent managed properties in North America
- Hotel room discounts at Marriott brand properties worldwide
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