Role OverviewThe Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants' needs on an as-needed basis. They facilitate the flow of on-site amenities like access to clinical services, workshops, laundry supplies, and food services, ensuring each participant's essential needs are met. They also ensure participant, staff, and guest safety through regular check-ins and monitoring of the site grounds and sleeping units.
What You Will Do
Direct Service (90%): Responsible for the care, safety, and supervision of program participants and guests, implementing and enforcing EIH guidelines and EIH site rules, welcoming all agency guests to the facility, checking guests into and out of the facility, documenting all notes of services provided, completing intake of potential participants, working with participants to execute their personalized housing plan, providing direct guest support, making timely and appropriate decisions in emergency situations, promoting and leading weekly workshops, responding to guest crises, adhering to HomeFirst's service delivery practices, and providing information, referrals, housing resources, and program support.
Why It Might Be a Fit
Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations, enjoy practicing a strength-based approach in fast-paced and rapidly changing environments, are welcoming and accepting of all backgrounds and beliefs without judgment or bias, and engage in active listening, are reliable, possess good problem-solving and teamwork skills, and utilize highly developed communication skills.
Requirements
- AA degree (or equivalent of 2 years of higher education) or two years of field experience in social services
- Sensitivity to the needs of unhoused individuals
- Experience working with unhoused population
Benefits
- 100% employer-paid medical, dental, and vision coverage
- Chiropractic care
- Mental health support
- Pet insurance
- Employee Assistance Program
- 401(k)-retirement plan with generous matching
- Life and disability insurance
- Flexible spending accounts
- Commuter benefits
- Workers' compensation
- 12 holidays
- Sick leave
- PTO starting at 15 days annually, increasing with tenure
- 4 hours of civic engagement leave annually to volunteer
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