Resident Experience Consultant

A Resident Experience Consultant at Park La Brea works closely with the internal leasing support team to maximize the experience for new residents. The goal is to provide a quality living experience for all residents at Park La Brea. The role requires a positive and welcoming attitude, excellent communication skills, and the ability to multitask in a fast-paced environment.

What You Will Do

The main day-to-day responsibilities include facilitating full move-in orientations, providing exceptional hospitality, introducing residents to various departments, serving as a liaison between residents, service team members, and management, and staying current with local activities and establishments.

Why It Might Be a Fit

The ideal candidate is a passionate and unwavering pursuer of excellence, an energetic and engaging communicator, and an organized multi-tasker who can strategize and problem-solve objectively. The role requires a willingness to go above and beyond for new residents and a commitment to building a customer-focused culture of respect, responsiveness, and efficiency.

Requirements

• BS/BA degree or equivalent level of training and work experience
• 1 year of administration or customer service experience
• Firm knowledge of federal, state, local laws related to employment, fair housing, and landlord/tenant laws
• Ability to prioritize and multi-task in a fast-paced environment
• Enthusiastic and infectious personality with an upbeat attitude
• Effective communication skills (oral, listening, and written)
• Proficiency in MS Office (Word, Excel, Outlook, Teams), RealPage or other property management software
• Knowledge and direct experience with customer relationship management software
• Possess a valid driver’s license for the purpose of operating a community vehicle and/or leasing golf cart

Benefits

• Comprehensive medical, dental, and vision coverage
• PTO plus company-wide holidays
• Paid Parental Leave
• 401(k) retirement plan
• Tuition reimbursement
• Exclusive housing discounts at Prime-managed properties