Role OverviewThe Resident Occupancy Specialist will provide a superior level of customer service to residents, guests, and team members at the property site. This role is responsible for showing and leasing apartments, assisting in the moving process, and providing administrative support to the Community and/or Services Maintenance Manager.
What You Will Do
The Resident Occupancy Specialist will be responsible for answering calls promptly, scheduling appointments, conducting in-person visits, and developing relationships with residents to understand their needs and aspirations. They will also initiate maintenance service requests, process applications for approval, and conduct service inspections to ensure apartments are in move-in condition.
Why It Might Be a Fit
The ideal candidate will have excellent customer service skills, the ability to type at least 35 wpm, and proficiency with Microsoft Office. Experience in Section 8 housing and LIHTC is preferred.
Requirements
- High school graduate or GED equivalent
- Customer service experience in Property/Hotel/Retail, Sales 1+ year
- Experience and proficiency of Microsoft Office
- Industry software such as Yardi a plus
Benefits
- Medical, dental, and vision insurance
- 12 Paid Holidays & tenure-based PTO accruals
- Employer contributions to Health Savings Accounts
- Company paid Life & Disability Insurance
- 403(b) retirement plan with company match
- Tax-advantage accounts: commuter/parking, medical & dependent care FSA
- Hospital & Critical Illness Insurance
- Confidential, 24/7 Employee Assistance Program
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