Residential Concierge

Rapid Response Monitoring
City of Syracuse, NY
Category Operations
Job Description
Role Overview

The Residential Concierge is responsible for various administrative tasks, including answering telephones, responding to resident inquiries, and ensuring smooth daily operations within our resort-style community. The ideal candidate is well-presented, friendly, organized, and service-oriented, with a strong hospitality mindset and a genuine passion for helping others and creating positive experiences.

What You Will Do

Greet residents, visitors, and vendors with a warm, professional demeanor. Manage packages, complaints, and personal shopping services. Collaborate with housekeeping, cleaning, and groundskeeping teams to uphold safety and cleanliness standards. Develop a network of local contacts and service providers to serve guests.

Why It Might Be a Fit

The right candidate will play a key role in delivering the elevated lifestyle our residents deserve. The ideal candidate is well-presented, friendly, organized, and service-oriented, with a strong hospitality mindset and a genuine passion for helping others and creating positive experiences.

Requirements

  • High school diploma or GED equivalent
  • Proficient in Microsoft Office and computer literate
  • Flexible schedule with availability on weekends
  • Highly organized and detail-oriented
  • Strong interpersonal and phone communication skills
  • Excellent people skills and diplomacy
  • Ability to remain calm, polite, and patient in high-pressure or stressful situations
  • Must successfully pass a drug screening and background check

Benefits

  • Annual salary increases and performance bonuses
  • Medical, Dental, Vision, and 401k
  • Paid Vacation and Sick Time
  • Wellness Program + Wellness DAYS OFF
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