Role OverviewThe Residential Service Coordinator plays an important role in keeping the site safe, welcoming, and running smoothly. This position is often the first to respond to client needs, helping with both everyday requests and urgent situations. The role requires strong attention to the safety and emotional well-being of clients, especially during times of stress or crisis.
What You Will Do
Provide calm, supportive crisis response and connect clients to appropriate resources when needed. Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion.
Why It Might Be a Fit
This role requires a willingness and ability to work with people from all backgrounds with care, respect, and empathy. The ideal candidate will be able to manage stress and emotions professionally, remaining calm and supportive even under pressure.
Requirements
- High school diploma or GED required
- 2 years of directly related experience in the homelessness or human services field
- Ability to work with people from all backgrounds with care, respect, and empathy
- Emotional regulation and de-escalation techniques
- Growth mindset focused on continuous learning
- Organizational skills and attention to detail
- Comfortable using basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases
Benefits
- Competitive annual base salary
- Opportunity to participate in the LifeMoves benefits package
- Equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities they serve
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