Residential Support Specialist

MHA
West Springfield, MA
Category Customer Service
Job Description
Role Overview

The Residential Support Specialist plays a crucial role in creating a supportive and secure living environment for individuals with acquired brain injuries. This position promotes personal growth, independence, and community engagement, embodying MHA’s Core Values of Respect, Integrity, and Compassion.

What You Will Do

Communicate respectfully with participants, assist with personal care, facilitate access to community resources, and complete required documentation.

Why It Might Be a Fit

Demonstrate professionalism, collaborate with the team, and support program goals. Ability to work independently and as part of a team, managing time and priorities effectively.

Requirements

  • Valid driver’s license, sufficient insurance, and a reliable vehicle
  • Ability to work independently and as part of a team, managing time and priorities effectively
  • Flexibility to adapt to the evolving needs of participants
  • Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility
  • Willingness and ability to obtain certifications in medication administration (MAP), CPR, and first aid
  • Minimum age of 18; high school diploma or equivalent preferred
  • Six months of relevant experience preferred, especially with individuals with brain injuries or mental health challenges

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Long Term Disability
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