Role OverviewThe Resolution Manager will focus on resolving client concerns and providing excellent customer satisfaction. The role requires a proven track record of great customer service, attention to detail, and the ability to handle a variety of situations.
What You Will Do
Responsibilities include professional internal and client correspondence, property and management maintenance for accounting, verifying and sending ACHs, handling special accounting requests and projects, and maintaining a CX score of 90% or higher.
Why It Might Be a Fit
This role is suitable for individuals who are self-motivated, talented, and looking for an opportunity to learn with a growing company and advance their career in accounting.
Requirements
- Proven track record of great customer service
- Accountable and attentive to staying on top of work
- Exceptional attention to detail
- 1 year of client relations experience required
- Knowledge of Microsoft Excel
- Escalation resolution experience preferred
- Knowledge of Microsoft suite of products helpful but not required
- Project management experience helpful but not required
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