Resort Operations Director

Westgate Resorts
Any Location, UT
Category Hospitality
Job Description
The Resort Operations Director plays a critical leadership role in delivering exceptional guest experiences while driving operational excellence and financial performance. The role oversees all facets of resort operations, ensuring departments operate efficiently, collaboratively, and in alignment with Westgate Resorts' standards, values, and strategic goals.

Requirements

  • Lead and oversee all resort operations, ensuring efficient, guest-focused service delivery
  • Foster a positive, collaborative culture with strong employee and leadership engagement
  • Maintain high standards for the physical appearance and condition of the property
  • Monitor and actively support customer service initiatives to enhance guest satisfaction and loyalty
  • Manage demand forecasting, inventory, and operational planning to drive revenue opportunities
  • Apply strong knowledge of group and transient sales processes, forecasting, and hotel performance metrics
  • Play a key role in strategic planning, budgeting, and marketing initiatives
  • Review monthly and annual financial results, identifying trends and developing action plans
  • Actively resolve guest concerns, ensuring timely follow-up and service recovery
  • Serve as Manager on Duty and lead all on-property emergency situations as needed
  • Collaborate with Concierge and VIP Services to support owner satisfaction and sales initiatives
  • Represent Westgate Resorts with professionalism in appearance, conduct, and leadership presence
  • Promote and reinforce Westgate and CFI philosophies across the resort

Benefits

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
  • Advancement & development opportunities
  • Community Involvement Programs
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