Resort Restaurant Server

Hyatt
Isle of Palms, SC
Category Hospitality
Job Description
The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. They will take orders, deliver food, drinks, and other items to guests. The Server will act as a liaison between the kitchen and guests, and strive to provide exceptional service to both internal and external guests at all times.

Requirements

  • Adheres to the steps of service using the service standards manual
  • Takes guests orders using seat numbers and appropriate order taking sheets
  • Enters orders accurately into POS systems
  • Familiarizes him/herself with all menus including three meal periods, lounge menu, wine, and beverage lists
  • Resets dining room according to meal period and table needs
  • Performs food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring work stations are stocked
  • Follows all proper bookkeeping and cash handling procedures
  • Ensures all opening, ongoing and closing side work is complete and signed off by a manager on duty
  • Serves food and beverages to guests
  • Informs and promotes guests of daily/nightly specials
  • Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages
  • Removes dishes, glasses, silverware, or other items from tables and countertops and takes them to the kitchen for proper sanitation
  • Cleans tables and/or counters & seats after guests are finished
  • Explains how various menu items are prepared, describing cooking methods and ingredients
  • Takes into consideration any special request, dietary issues made by the guest
  • Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
  • Maintains an up to date working knowledge of all resort amenities as well as any special events
  • Upsells other resort services and amenities to guests
  • Describes and recommends wine pairings to guests
  • Ensures final quality check on food and beverage prior to serving guests
  • Monitors assigned tables for customer satisfaction, quality, and additional service
  • Accurately prepares guest bills and provides in a timely manner and ensures accurate payment is received
  • Accurately reports tips & shift times in the appropriate location at the end of each shift
  • Addresses any guest issue promptly and with concern
  • Maintains a constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons). Reports all safety incidents to the on-duty supervisor.
  • Acts with responsibility towards all company property, supplies, and equipment.
  • Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.

Benefits

  • Free room nights*
  • Discounted and Friends & Family Room Rates
  • Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment*
  • Paid time off and holiday pay*
  • Paid Family Bonding Time and Adoption Assistance*
  • 401K with company match*
  • Access to Beach, Tennis, and Pickleball as available on days off
  • Retail Discounts for Colleagues
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