Role OverviewThe Resort Services Coordinator is responsible for providing hospitality at the highest level to guests at the Park Hyatt Aviara Resort. The role involves welcoming and serving guests via phone or email, maintaining a high level of responsiveness, and developing a sense of community for the guest. The Coordinator must communicate well with staff to satisfy the need for personal service.
What You Will Do
The main responsibilities include providing guests with an experience that will be remembered, answering incoming calls, completing in-room dining orders, and corresponding with guests in a professional manner. The Coordinator must also react quickly to guest service opportunities and recovery, logging and notifying proper areas where necessary.
Why It Might Be a Fit
The ideal candidate will have experience in luxury 5-star hotels and/or Hyatt Hotels & Resorts, with excellent guest experience delivery skills. They must be able to multitask, prioritize, and maintain confidentiality of information. The Coordinator must also be highly responsible, reliable, and able to work well under pressure in a fast-paced environment.
Requirements
- Ability to speak knowledgeably about Resort and Area offerings
- Professional, personalized, and engaging luxury service
- Good typing skills and pleasant attitude
- Excellent phone demeanor
- Good computer skills and attention to detail
- Ability to multitask and prioritize
- Highly responsible and reliable
- Ability to work well under pressure
- Confident personality with excellent personal presentation and communications skills
Benefits
- Complimentary Employee Meal and Parking
- Complimentary hotel nights and discounts at Hyatt properties
- Medical, Dental, and Vision Insurance
- Life Insurance
- Flexible Spending Account
- Paid holidays, vacation, and sick leave
- 401K with Matching
- Employee Stock Purchase Plan
- Educational Reimbursement
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