Resort Services Coordinator

The Resort Services Coordinator is responsible for providing hospitality at the highest level to guests at the Park Hyatt Aviara Resort. They will welcome and serve guests in a courteous, efficient, and friendly manner, primarily through phone or email correspondence. The role requires excellent communication skills, attention to detail, and the ability to multitask.

What You Will Do

Responsibilities include speaking knowledgeably about resort and area offerings, completing in-room dining orders, reacting quickly to guest service opportunities, and corresponding with guests in a professional manner. The role also involves answering incoming calls, typing, and maintaining a pleasant attitude.

Why It Might Be a Fit

The ideal candidate will have experience in luxury 5-star hotels and/or Hyatt Hotels & Resorts, with excellent mathematical, written, spoken, technical, and computer skills. They should be able to work with minimal supervision, maintain confidentiality, and prioritize multiple tasks simultaneously.

Requirements

• Ability to speak knowledgeably about Resort and Area offerings
• Excellent communication skills
• Attention to detail
• Ability to multitask
• 1+ years of experience in customer interactions within Hotels and/or Food & Beverage
• Excellent mathematical, written, spoken, technical, and computer skills
• Ability to work with minimal supervision
• Maintain confidentiality of information and pertinent data
• Prioritize and engage in multiple tasks simultaneously

Benefits

• Complimentary Employee Meal and Parking
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Account
• Paid holidays, vacation, and sick leave
• 401K with Matching
• Employee Stock Purchase Plan
• Educational Reimbursement