Role OverviewA Reservations & Resort Services Coordinator is responsible for providing hospitality at the highest level to guests at Park Hyatt Aviara Resort. The role involves welcoming and serving guests via phone or email, providing personalized recommendations, and maintaining a sense of community for guests. The coordinator must communicate well with staff, demonstrate good computer skills, and multitask effectively.
What You Will Do
Responsibilities include answering incoming calls, completing in-room dining orders, reacting to guest service opportunities, and logging and notifying proper areas for recovery. The coordinator must also correspond with guests in a professional manner before, during, and after their stay.
Why It Might Be a Fit
The ideal candidate is a self-starter with excellent personal presentation and communication skills, able to work well under pressure in a fast-paced environment. They must be able to focus attention on guest needs, remain calm and courteous at all times, and prioritize and engage in multiple tasks simultaneously.
Requirements
- Ability to speak knowledgably about Resort and Area offerings
- Professional, personalized and engaging luxury service required
- Good typing skills and pleasant attitude
- Excellent phone demeanor
- Good computer skills and attention to detail
- Ability to multitask and prioritize
- Flexibility to work morning, afternoon, evenings, weekends, and holidays
Benefits
- Complimentary Employee Meal and Parking
- Complimentary hotel nights and discounts at Hyatt properties
- Medical, Dental, and Vision Insurance
- Life Insurance
- Flexible Spending Account
- Paid holidays, vacation, and sick leave
- 401K with Matching
- Employee Stock Purchase Plan
- Educational Reimbursement
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