Resort Services Coordinator (Part-Time)

A Reservations & Resort Services Coordinator is responsible for providing hospitality at the highest level to guests at Park Hyatt Aviara Resort. The role involves welcoming and serving guests via phone or email, providing personalized recommendations, and maintaining a true sense of community for the guest. The coordinator must communicate well with staff, demonstrate good computer skills, attention to detail, and ability to multitask.

What You Will Do

Responsibilities include answering incoming calls, completing in-room dining orders, reacting to guest service opportunities, and corresponding with guests in a professional manner. The coordinator must also have good typing skills, a pleasant attitude, and excellent phone demeanor.

Why It Might Be a Fit

The ideal candidate is a self-starter with excellent personal presentation and communications skills, able to work well under pressure in a fast-paced environment and work cohesively as part of a team. They must also be able to focus attention on guest needs, remaining calm and courteous at all times.

Requirements

• Ability to speak knowledgably about Resort and Area offerings
• Professional, personalized and engaging luxury service required
• Good computer skills, attention to detail, and ability to multitask
• Excellent mathematical, written, spoken, technical and computer skills
• Ability to work with minimal supervision; maintain confidentiality of information and pertinent data
• Prioritize and engage in multiple tasks simultaneously
• Computer literate in Microsoft Window applications required
• Highly responsible & reliable, experience creating trust and handling high expectations with guests
• Ability to work well under pressure in a fast paced environment, and work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Confident personality with excellent personal presentation and communications skills
• Self-starter with the ability to work both independently and within a team

Benefits

• Complimentary Employee Meal and Parking
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Account
• Paid holidays, vacation and sick leave
• 401K with Matching
• Employee Stock Purchase Plan
• Educational Reimbursement