Role OverviewThe Resort Services Coordinator is responsible for providing hospitality at the highest level to guests at Park Hyatt Aviara Resort. The role involves welcoming and serving guests in a courteous, efficient, and friendly manner, primarily through phone or email correspondence. The coordinator must communicate well with staff to satisfy the need for personal service and develop a sense of community for the guest.
What You Will Do
Responsibilities include providing guests with an experience that will be remembered, responding to guest service opportunities, and recovering from any issues that may arise. The coordinator will also be responsible for answering incoming calls, completing in-room dining orders, and corresponding with guests in a professional manner.
Why It Might Be a Fit
To be successful in this role, you must have good computer skills, attention to detail, and the ability to multitask. You should be able to communicate well with staff, prioritize tasks, and work well under pressure in a fast-paced environment.
Requirements
- Ability to speak knowledgeably about Resort and Area offerings
- Professional, personalized, and engaging luxury service
- Good typing skills and excellent phone demeanor
- Ability to multitask and prioritize tasks
- Excellent mathematical, written, spoken, technical, and computer skills
- Ability to work with minimal supervision and maintain confidentiality of information
Benefits
- Complimentary Employee Meal and Parking
- Complimentary hotel nights and discounts at Hyatt properties
- Medical, Dental, and Vision Insurance
- Life Insurance
- Flexible Spending Account
- Paid holidays, vacation, and sick leave
- 401K with Matching
- Employee Stock Purchase Plan
- Educational Reimbursement
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