Role OverviewThis position provides training, guidance, and other services to various customers to assure job placement and retention while meeting customer satisfaction goals. The incumbent explains and informs customers of the various programs available, provides information and referrals for accessing community resources, and manages customer cases.
What You Will Do
The Resource Specialist will promote all programs and services available to customers/job seekers, provide guidance and instruction to customers on required activities, assist job seekers with skill building, and perform various administrative tasks.
Why It Might Be a Fit
The ideal candidate will have excellent communication skills, knowledge of principles and procedures for providing customer and personal services, and the ability to maintain effective working relationships with others.
Requirements
- Associate's Degree or some college coursework
- Two (2) years experience in recruitment and/or placement services or two (2) years experience in customer service related field
- Florida Workforce Professional Certification Tier I required
- Proficient in Microsoft suite (Outlook, Excel, Word, PowerPoint etc)
]]>