Role OverviewAs a Resource Specialist, you will be the primary contact for independent marketplace contractors who provide customer and sales services for NexRep clients. Responsibilities include providing real-time help, analyzing metrics, and ensuring contractor adherence to client workflows and processes.
What You Will Do
Provide real-time chat support, host one-on-one sessions, review performance data, keep client resources up to date, communicate changes, host group sessions, and review customer satisfaction data.
Why It Might Be a Fit
This role requires strong decision-making skills, attention to detail, and the ability to work independently. You will be responsible for providing constructive feedback to agents and collaborating with other team members.
Requirements
- Proficiency in Microsoft Office 365, including strong Excel skills
- Ability to collaborate effectively with other team members
- Ability to provide constructive feedback to agents
- Attention to detail
- Strong decision-making skills
- Ability to work independently
Benefits
- Reimbursement for travel expenses incurred
- Variable hour schedule
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