Role OverviewThe Respiratory Equipment Technician provides technical support to patients with sleep apnea related diagnoses, delivers, sets up, and maintains specialized respiratory products and other equipment for patients in their home. The role involves providing telehealth instruction, serving as a liaison between the patient and other members of the healthcare team, and participating in ongoing education and training sessions.
What You Will Do
The duties and responsibilities of the role include providing technical support to patients, delivering and setting up equipment, providing telehealth instruction, serving as a liaison, participating in trainings, and maintaining confidentiality of patient information.
Why It Might Be a Fit
The ideal candidate will have experience with respiratory equipment, excellent customer service skills, and the ability to work independently. The role requires strong attention to detail, organizational skills, and the ability to prioritize and complete work amidst interruptions.
Requirements
- Valid US driver's license with no more than 2 moving violations or at fault accidents within the last 3 years
- 1 year of customer service experience
- Experience with respiratory equipment preferred
- Efficient skills utilizing a PC/iPad/software for email, documentation, notes etc.
- Effective and professional verbal and written communication abilities
- Great customer service skills
- Professional computer experience (especially Microsoft Office Suite)
- Ability to work independently to investigate and make decisions
- Strong attention to detail
- Outstanding organizational skills
- Ability to prioritize and complete work amidst interruptions in a busy work area
- Ability to comply with guidelines both internal and industry-imposed
- Bilingual in English and Spanish preferred
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