Role OverviewAs a Retail Computer Technician, you will provide in-person consultations and troubleshooting to customers at the service counter, recommend service solutions, and assemble custom computers. You will also diagnose and document hardware failures or software problems on various electronic devices. You will maintain a cash till, handle customer transactions, and maintain a clean work area. You will provide timely and accurate information to customers via face-to-face, telephone, text, and email communication.
What You Will Do
Your main day-to-day responsibilities will include providing consultations and troubleshooting to customers, recommending service solutions, assembling custom computers, diagnosing and documenting hardware failures or software problems, and maintaining a cash till and handling customer transactions.
Why It Might Be a Fit
This role may be a fit for self-motivated and results-driven individuals who are passionate about customer service and developing long-term customer relationships. You will have the opportunity to earn uncapped commissions and work in a dynamic environment with a team of motivated individuals who work hard to advance their careers.
Requirements
- High School diploma or equivalent
- One-year related computer service repair or technical customer service experience (strongly preferred)
- CompTIA A+ certification or Apple ACMT and ACiT certifications (or the ability to be certified within 90 days of hire)
- Excellent communication & interpersonal skills
- Ability to multi-task and adjust priorities
Benefits
- Medical, Dental and Vision Benefits Coverage
- Flexible Schedules & Excellent Pay
- Employee Discount
- Tuition Reimbursement & Education Discounts
- Paid Time Off
- 401K Plan with company match
- Esteemed Vendor & Company Job Training
- Career Advancement Opportunities
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