Retail Customer Experience Associate, West Covina - Full Time

Macy's
West Covina, CA
Category Customer Service
Job Description
Macy’s is seeking a full-time Customer Experience Associate to create exceptional shopping experiences for customers. The role involves engaging with shoppers both in-store and online, driving sales, and supporting operational excellence. Success in this position requires a passion for customer service, excellent communication skills, and a proactive approach to problem-solving.

Requirements

  • Flexible availability (daily, evenings, weekends, holidays)
  • Understanding and communicating effectively with customers and colleagues
  • Ability to acquire new customers and maintain sales goals
  • Resourceful and adaptable with strong teamwork skills
  • Basic computer skills

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • Employee Assistance Program
  • Performance-based incentives
  • Merit review
  • Employee Assistance Program (legal/financial advice)
  • Paid Time Off
  • Four Day Work Week (optional)
  • Generous Parental Leave (optional)
  • Tuition Reimbursement (optional)
  • Relocation Assistance (optional)
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