Role OverviewThe Customer Service Manager of Retail Logistics will oversee the CSS Supervisor, CSS Lead, CSS Specialist, and Customer Service Associates and Tracking/Tracing clerks in the department. The position will report to Anthony Hagl-Director of Operations and work closely with the CSS Supervisor and/or CSS Lead in developing, motivating, and training department employees.
What You Will Do
The position will assist with customer service-related questions, problems, issue resolutions, work directly with customers and sales representatives to ensure the highest standard of service, and be responsible for working on departmental projects as assigned by the Anthony Hagl-Director of Retail Service.
Why It Might Be a Fit
The ideal candidate will have 3 years of experience in customer service in the logistics/transportation field and/or retail market, with a minimum of 1 year of supervisory experience, and excellent verbal and written skills.
Requirements
- 3 years of experience in customer service in the logistics/transportation field and/or retail market
- Minimum 1 year supervisory experience
- College or some college preferred
- Ability to communicate, read, write, and speak English
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